Terms & Conditions
Welcome to StaySitges SL, our aim is to make your holiday experience the best it possibly can be and to achieve this we aim for total transparency, therefore if after reading the following you have any doubts or questions, please do not hesitate to contact us.
These booking terms and conditions for our exclusive managed apartments form the contract between StaySitges and you, so please read them carefully.
For accommodation where StaySitges act solely as a booking agent we do not assume responsibility beyond that role, however points 1.1 - 2 - 6.3 and 7.5 do apply, unless specifice terms and conditions are listed within the property description on the StaySitges website.
Minimum stay requirements apply. In high season this is 5 nights and at other times is 3 nights unless a different period is agreed upon in writing.
Your charge per night for the apartment is as set out on the website and agreed at the time that you make the reservation and we confirm the booking
A deposit of 30% or 1 night depending on which is the greater will be charged in advance prior to confirmation of the booking. No booking is confirmed until such a deposit has been charged. This deposit is non-refundable once the booking has been confirmed.
For all bookings for peak/high season, made within 30 days of planned arrival date, the full balance must be paid on booking.
A one-off booking fee will also be charged. This is €25 for a stay of up to 14 nights. For longer stays the charge may vary and will be set out in writing via e-mail This fee is non-refundable once the booking has been confirmed.
We strongly recommend that you have personal travel insurance that will provide you with adequate cover during your stay and also compensate you if you have to cancel or cannot meet your obligations regarding your booked accommodation.
1.2. The Balance
The balance of your stay is payable upon your arrival and to this must be added the new Spanish tourist tax of 50cents per person per night. This balance can be either in cash or by credit card (Visa/Mastercard only). Should you pay by credit card then a 2.5%, minimum 5€ processing fee applies.
2. Cancellation Charges
More than 30 days notice will result solely in the loss of the above deposits.
Cancellation within 30 days of the due start date of your booking may result in further charges if we are unable to re-let booked accommodation.
A no-show or cancellation within 14 days of the due start date of your booking will mean that the full cost is payable and charged. Any recompense will be subject to us being able to re-let the booked accommodation. Cancellation should be notified as soon as possible in order to minimise your financial loss and to allow us to find other guests and thus lessen any charge. Cancellation should be notified by e-mail and a reply requested. Should you vacate your apartment early for any reason, no refund will be applicable.
2.2. Changes made by StaySitges
It is extremely rare that this scenario would occur, however should, for any unforeseen reason we be unable to provide the accommodation booked, StaySitges will notify you immediately and offer you alternative accommodation of a similar standard.
3. Check in
Check in is normally after 2pm, although StaySitges will always try to accommodate all arrival times. Check in is at our office on Calle San Sebastian 46, Sitges 08870, although, should it prove more convenient in terms of geography, or time, arrangement may be made to check you in at your apartment.
All guests are required to register with a passport or National ID card and the register may be inspected by the local police from time to time.
Our office hours within season are
9.30am - 6pm, excluding Sundays.
Check in between 6pm and 9pm incurs a charge of 25€ per apartment.
Check in between 9pm and midnight incurs a charge of 40€ per apartment.
Check in on Sundays incurs a charge of 25€ per apartment.
4. Security Deposit
The apartments managed by StaySitges represents a substantial financial investment to owners therefore it is our responsibility to ensure they are protected. StaySitges does not charge a security deposit. In providing your credit card details you authorise StaySitges to debit your credit card as appropriate for any actions, accidents, damage and excess charges as outlined in these terms and conditions.
5. Check Out
Check out is at 11am on the day of departure, however subject to arrival of new guests a late check out may be arranged at a fee of 50€ . Failure to pre arrange this will result in a full day being charged.
Guests are responsible for leaving apartments in a reasonably clean and tidy state on their day of departure. This especially applies to ensuring that garbage is bagged up and removed from the apartment and disposed of appropriately and also that any washing up created is cleaned and put away. Failure to adhere to these undertakings will result in additional charges being levied.
6. During your stay
In July and August for stays in excess 7 nights, bed linen and towels will be changed during your stay, except where otherwise advised or agreed. The maid will arrive between 1100 and 1600. We have a large number of apartments under management and approximately one-third of them to change in that time, so bear with us if it seems a large time window!
If you do not need fresh towels or bed linen, just let us know.
You are responsible for the removal of garbage and emptying the dishwasher.
6.2. Hire of additional items
Beach towels, cots, highchairs and additional items may be hired from StaySitges. Please contact staff for appropriate charges.
6.3. Noise & disturbance
Apartments are often in residential buildings and, while you may be on holiday, other residents in the building may be working, we ask that you respect this and take reasonable care of the property and its contents.
If StaySitges receive complaints from other residents or the Communidad (building administration) they may and can ask that you vacate the accommodation, without any recompense, immediately. If the Communidad complain to the police, they may take a far firmer line, not only removing guests from the apartment but throwing them into gaol while the complaint is investigated.
7. Accidental damage, lost keys, wear & tear and costs
StaySitges will always make reasonable efforts to correct faults and deficiencies in the accommodation but weekends, public holidays and out of working hours this cannot be guaranteed and we ask you to bear with us or help us by accepting any reasonable alternative or temporary solution that we deploy to mitigate a situation.
Accidents happen!! If something untoward does happen to you during your stay in one of our apartments that results in damage or injury then please inform us as soon as possible.
An appropriate charge will be made to your credit card for any more serious accidental damage, or to cover any costs incurred as a result of unreasonable neglect, theft from or abuse of the property. This is extremely rare, and 99.5% of bookings do not result in further charges.
A spare key is held at the office, , loss of keys result in our having new keys cut and therefore a charge incurred. Please be careful with your keys. Please DO NOT leave keys in the back of the door as this means the door can not be opened and results in an expensive locksmith callout.
POLICE 0034 904 101 092, FIRE 0034 93 894 51 51, AMBULANCE EMERGENCIES 0034 93 894 39 49
StaySitges office 0034 938 941 318, Emergencies 0034 667 604 481
Upon check in StaySitges will provide clients with more details with regards to the medical center and chemists.
7.3. Air conditioning
Most of our apartments have air conditioning. We would ask that you switch the air-conditioning off when you leave the apartment, as it is very expensive in terms of water and electricity and the environment.
7.4. Electricity, gas and water
Occasionally Sitges is prone to power surges in the electrical supply and you may experience a slight flickering of the lights or a short duration power cut. This is quite normal. A power surge may cause the trip switch on the fuse board in your apartment to operate. This just has to be switched on again. You will be shown where the box is.
The water supply in Sitges is good, though we would recommend you do not drink the water. Again, sometimes there is a variance in water pressure. Occasionally, should everyone in the building be using showers simultaneously, water pressure drops and there is insufficient pressure to ignite a gas boiler or in a block with central hot water there may be no hot water remaining. We suggest you leave the shower for 5 to 10 minutes then try again.
We respect the privacy of the information that you provide to us via this website. We do not sell, rent or trade any personal information to third parties for marketing purposes without your express consent.
We only collect data from you when you book an apartment through the website and when you speak with one of our staff.
Any credit card information you provide is encrypted for transmission from your computer to our system, and is stored securely there. The information is only used to make the booking, and is automatically deleted from our system after 10 days.
StaySitges SL is registered (CIF B-64713571) and is a bonded company registered under Catalan law.
Legal Information Access to any information on this Web Site is conditional on your acceptance of the Legal Information, Terms & Conditions, How To Book, On Arrival, Your Questions Answered, and statements shown below. All bookings are subject to availability and e-mail (or written) confirmation by Stay Sitges Booking conditions applicable to individual apartments, if applicable, must be read, understood and agreed to, in addition to the statements below, these can be found in the other pages mentioned above.
References on this Web Site to 'we', 'our' and 'us' are references to Stay Sitges SL of Calle San Sebastian 46, Sitges, 08870 Barcelona, Spain. Our business and the services we offer are governed by the applicable laws of Spain. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this Web Site, the services offered by or on behalf of us, any information relating to such services and our business in any respect with any laws of any other country which do not, in any event, affect or apply to the same. For persons booking through the StaySitges website or booking via any other method, you must read the terms and conditions applicable before making your booking.
We recommend you print a copy of our applicable booking conditions and this additional information together with all other relevant details relating to your apartment prior to making a booking with us.
Our booking conditions contain limitations and exclusions of our liability to any person(s) who books. Cancellation and amendment charges are payable if a booking or other purchase is cancelled or amended after it has been confirmed.
Access to this Web Site is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by Spanish Law. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with by the Courts of Spain, only to the exclusion of the Courts of any other country.
No warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy of any of the information contained on this Web Site or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of any of the information or material contained in this Web Site and/or use of or access to any other information or material via web links from this site or any inability to access or use this Web Site. These exclusions of liability apply only to the extent permitted by law and, except for information or material accessed via Web Sites or supplied by an identified Third Party, where consistent with our applicable booking conditions. If any of these exclusions, in whole or part, is found to be unlawful, void or for any other reason unenforceable, that exclusion or part of the exclusion shall be deemed severable and shall not affect the validity or enforce ability of the other exclusion(s) or part(s) of the exclusion(s) in question.
The information and/or prices shown on this Web Site are updated from time to time and therefore may have changed by the time you come to book. Whilst every effort is made to ensure the accuracy of all such information and prices, regrettably errors do occasionally occur. You must therefore ensure you check all details of your booking (including the price) at the time of booking.
The copyright in the material contained on this site belongs to us or its Licensors. The material may only be used for that person's own personal use for non commercial purposes.
The names, images, icons and logos identifying Stay Sitges SL are proprietary marks of Stay Sitges SL and may not be reproduced without the prior written authorisation from Stay Sitges SL. All request for such approval should be directed to Stay Sitges SL, calle San Sebastian, 46, Local 2, 08870 Sitges, Barcelona,or by email to firstname.lastname@example.org